Thu, 22 Sept
|The PCS Building
Addressing Unconscious Bias - for reception/admin staff
Time & Location
22 Sept, 13:30 – 16:30 BST
The PCS Building, 160 Falcon Rd, London SW11 2LN, UK
About the Event
This course covers
- the meaning of unconscious bias
- the impact of unconscious bias on customers
- the common types of unconscious bias
- recognising and challenging your own personal biases
- practical tips to uncover personal bias