Thu, 23 Jun

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The PCS Building

Assertiveness Skills for Reception Staff

This course will help you build up ideas of how to act assertively when you choose to, using better self-confidence and self-esteem as a basis

Time & Location

23 Jun, 13:30 – 16:30

The PCS Building, 160 Falcon Rd, London SW11 2LN, UK

About the Event

Objectives

By the end of this course, you will be able to

  • · Describe what is meant by self-confidence and self-esteem explain the link between them and assertive behaviour
  • · Identify your areas of high self confidence and areas to improve
  • · Define assertive, aggressive, passive and other non-assertive behaviours
  • · Come up with assertive responses to various situations, using case studies
  • · Practice an assertive response to a situation of your choice

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