Thu, 23 Jun
|The PCS Building
Assertiveness Skills for Reception Staff
This course will help you build up ideas of how to act assertively when you choose to, using better self-confidence and self-esteem as a basis
Time & Location
23 Jun, 13:30 – 16:30
The PCS Building, 160 Falcon Rd, London SW11 2LN, UK
About the Event
Objectives
By the end of this course, you will be able to
- · Describe what is meant by self-confidence and self-esteem explain the link between them and assertive behaviour
- · Identify your areas of high self confidence and areas to improve
- · Define assertive, aggressive, passive and other non-assertive behaviours
- · Come up with assertive responses to various situations, using case studies
- · Practice an assertive response to a situation of your choice