Thu, 14 Jul


The PCS Building

Dealing with Challenging Patient Behaviour

A 3-hour workshop that outlines a “tool box” of strategies for dealing with challenging behaviour.

Time & Location

14 Jul, 13:30 – 15 Jul, 16:30

The PCS Building, 160 Falcon Rd, London SW11 2LN, UK

About the Event


  • What we mean by challenging bevaviour
  • NHS zero-tolerance policy
  • Your experiences (looking in detail at actual incidents and how they were dealt with)
  • What are the causes of aggression? Why does it happen?
  • Non-verbal warning signs
  • Diffusing an aggressive situation – attitude / verbal skills / non-verbal skills
  • Case studies in dealing with aggression
  • Difference between anger and aggression
  • Decreasing the chances of an attack
  • Safety audit
  • Reporting arrangements

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