Thu, 20 May | St Peter's Church Centre

Patient Focus for GP Receptionists

Patient Focus is what we call customer care. We all know when we’ve had good customer care (and when we haven’t!). This 3-hour workshop considers the essential skills that are key to successful patient focus. To book please email:​
Patient Focus for GP Receptionists

Time & Location

20 May, 14:00 – 17:00
St Peter's Church Centre, Winstanley Road, Battersea, London SW11 2EZ, UK

About the Event

·  What is Customer Care? Your experiences

·  Patient Focus = Customer Care

·  The 3 Elements: you, the patient, the practice

·  The 3 Processes: approach, analysis, action

·  Flexibility - the limiting factor

·  Implementing Patient Focus

·  Negative/positive phrasing

·  Listening Skills

·  Body language

·  Key behaviours for successful patient focus

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