Tue, 19 Jul
|The PCS Building
Patient Focus for GP Receptionists
Patient Focus is what we call customer care. We all know when we’ve had good customer care (and when we haven’t!). This 3-hour workshop considers the essential skills that are key to successful patient focus.
Time & Location
19 Jul, 13:30 – 16:30
The PCS Building, 160 Falcon Rd, London SW11 2LN, UK
About the Event
Content·
- What is Customer Care? Your experiences
- · Patient Focus = Customer Care
- · The 3 Elements: you, the patient, the practice
- · The 3 Processes: approach, analysis, action
- · Flexibility - the limiting factor
- · Implementing Patient Focus
- · Negative/positive phrasing
- · Listening Skills
- · Body language
- · Key behaviours for successful patient focus