Thu, 24 Nov

|

The PCS Building

Patient Focus for GP Receptionists

Patient Focus is what we call customer care. We all know when we’ve had good customer care (and when we haven’t!). This 3-hour workshop considers the essential skills that are key to successful patient focus.

Time & Location

24 Nov, 13:30 – 16:30 GMT

The PCS Building, 160 Falcon Rd, London SW11 2LN, UK

About the Event

Content·

  •  What is Customer Care? Your experiences
  • · Patient Focus = Customer Care
  • · The 3 Elements: you, the patient, the practice
  • · The 3 Processes: approach, analysis, action
  • · Flexibility - the limiting factor
  • · Implementing Patient Focus
  • · Negative/positive phrasing
  • · Listening Skills
  • · Body language
  • · Key behaviours for successful patient focus

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