Tue, 16 Nov | London

x Handling Challenging Patient Behaviour

This course will develop your skills when handling challenging patient behaviour in healthcare settings.
Registration is Closed

Time & Location

16 Nov, 13:00 – 16:00
London, St Peter’s Church Community Hall, 23 Plough Road, Battersea SW11 2DE

About the Event

By the end of the course, you will be able to

  • Identify the possible reasons why patients can behave in challenging ways
  • Describe good and poor ways of handling challenging behaviour, using the 4-step technique
  • Give examples of when you think it is appropriate to end a challenging conversation or call and how to do so
  • Explain constructive ways you can recover from a conflict situation
  • Improve handling challenging patient behaviour in future

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